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FAQs

Sales Tax Information

Will sales tax be collected on my order?
Sales tax will be calculated at checkout for orders shipping within the state of Kentucky. We do not collect sales tax for orders shipped to other states. Exempt purchasers, see below.

I am shipping to Kentucky but exempt for sales tax. What do I do?
If you do not have an account yet, please create an account.
Next, send your tax-exempt paperwork to us at info@cressautomation.com.
Valid tax-exempt paperwork typically includes a Kentucky Resale Certificate or other official documentation proving your tax-exempt status such as a Direct Pay Permit.

How long does it take to process tax-exempt paperwork? 
Typically, within one business day. Failure to provide the necessary documentation may result in delays. We recommend submitting all required paperwork as early as possible to avoid any inconvenience.

What happens if I place an order without providing tax-exempt paperwork? 
Orders within KY without valid tax-exempt paperwork and processing will be charged applicable sales tax. 

Who can I contact for further assistance regarding tax-exempt status? 
For any further inquiries or assistance regarding tax-exempt status, please contact us at info@cressautomation.com.